Customer: Individual who places an order or takes out a subscription on the website.
CGV: General conditions of sale.

Seller : SAS NATORL, a simplified joint-stock company with a capital of 2000 euros, registered in
BOURG-EN-BRESSE trade and companies register under number 899 933 592, having
its head office at 480 D Impasse du Bac 01300 CHAZEY-BONS.

Product(s): property(ies) offered for sale in the catalog of the website
Website: This is the seller's website used in the context of his professional activity

Order: document used by customers to purchase products.


The purpose of these T&Cs is to describe the methods of distance selling of products between
our society, NATORL, and customers.
As such, they set out all the rights and obligations of the parties with regard to their
The rules applicable in the context of the online sale of products are specifically set out here.
offered by the company NATORL from its website.
Said T&Cs mentioned are deemed to have been accepted by the customers without any reservations.
The company reserves the right to adapt, modify or delete at any time, any
part of the T&Cs, it being understood that the version of the T&Cs applicable to customers remains that in force on the
day of their order.


The products which are governed by these general conditions are those which appear on our site.
These products are offered within the limits of available stocks.
Terms and Conditions

The products are presented and described with the greatest possible accuracy. In case of error or
omission in this presentation, the responsibility of the company could not be engaged.
The photographs and texts illustrating the products have only an informative value and do not enter
in the contractual field.

Article 4 – THE ORDER

Customers must place their order in accordance with the specifications mentioned on the site,
for all the products which appear there and of course within the limits of available stocks.
Customers place orders directly on the website.
The placing of the order on the website will be confirmed by the validation of the basket.
Once the products selected by customers have been added to the shopping cart, customers must
check and correct, if necessary, the contents of their basket before any validation.
For the order to be validated, customers must accept, by clicking where indicated, the
these T&Cs and indicate the address and delivery method they want as well as the method of
As soon as a non-payment, an erroneous address or any other problem resulting
on behalf of customers, the company NATORL seller on site can block the
order until the problem identified is resolved.

Article 5 – PRICE

The company reserves the right to modify its prices at any time but undertakes to apply the prices in
force indicated at the time of the order, subject to the products available on that date.

The prices indicated are indicated including VAT in euros and do not take into account the delivery costs which
will be invoiced in addition and specified before any validation of the order.

Payment of the full price must be made when ordering.

The sums paid cannot be considered as deposits or down payments.


The products presented on the site are payable at the time of the order.

The sale will be considered final after sending customers the confirmation of acceptance
of the order by the seller of an e-mail and after sending the collection by the seller of the price.

In order to pay for their order, customers have their choice of all payment methods
made available to them by the company NATORL and listed on the website
The different means of payment are:

– by credit card: national credit card, visa card and Mastercard are accepted on the site

– by cheque: the customer must make a check payable to NATORL and note on the back the number of
his order. The check must then be sent to the following address: 480 D Impasse du Bac

– by bank transfer: the bank details of the company GREEN B will be transmitted
by email to customers when they have selected this payment method.

Article 7 – LATE PAYMENT

Our Company NATORL reserves the right to refuse to make a delivery or to honor a
order that comes from a customer who has not partially or totally paid an order or
with whom a payment dispute is being administered.

As part of an order verification procedure and with the aim of ensuring that no
no one uses the bank details of another person without their knowledge, the company can request
customers to send him by email a copy of an identity document as well as proof of
residence. The order will then be validated after verification of the personal information of the customers.


The final validation of the order as well as the online provision of the bank details of the
customers are worth express acceptance of all the operations carried out.
This is also proof of the agreement of the customers on the exigibility of the sums due.
In case of fraudulent use of the credit card, customers are invited to contact the company
NATORL as soon as possible.


The products are delivered to the address indicated by the customers on the order form. These latter
must, in this respect, ensure the accuracy of the information given relating to the address.
Delivery costs are the sole responsibility of customers and may vary depending on the type of

Delivery costs are indicated to customers as soon as they consult the availability of

When parcels are returned to the NATORL company, the company can reship the parcels at the expense of the
customers when the return is linked to an incomplete or incorrect address.

Our Company NATORL undertakes that the products delivered comply with the order as well as
as well as legal and regulatory obligations.

If the products do not conform to the order, customers can ask the company
NATORL to make a new delivery at the expense of the company.

Delivery times are indicated by the company NATORL, on the site. They are given only as

NATORL cannot be held responsible for the overrun of the update date.
provision or delivery only after formal notice, by registered letter with acknowledgment
of receipt, by customers to deliver the products within a reasonable time.

If the delay in delivery results from a case of force majeure, then in this case the company will not be
considered responsible.

If the delivery is not executed, the customers will be able to denounce the contract of sale which will thus be
declared as canceled and customers will have to be refunded.

The transfer of ownership and risks of the products occurs upon delivery of the products. THE
products being delivered are therefore at the sender's risk.

The customer must also declare the damage to the company NATORL by email to the following address:

At the time of delivery, if the original packaging is damaged or still open, customers must then
check the condition of the products. If said products are damaged, customers must refuse the package and
note the reason for the refusal on the delivery slip.


On the day of delivery or at the latest on the first working day following delivery, customers must
formulate with the company NATORL complaints of delivery error or non-compliance of
products against the purchase order.

Complaints made after this period are rejected.

Complaints must be made either by telephone on 07 56 95 34 30 or by email
(email address), or by sending a letter to the following address: 480 D Impasse du Bac 01300

When there is an error in the delivery, the products to be exchanged or refunded must be returned
to the society NATORL in their original packaging to the following address 480 D Impasse du Bac 01300

In this case, the return costs are borne by the company.



In accordance with the provisions of article L. 221-18 and following of the consumer code, the
customers have, in principle, a withdrawal period of 14 days from the day after the
receipt of products by customers.

If the order relates to various products delivered separately, the period of 14 days begins to run from
from receipt of the last product.

Once customers exercise their right of withdrawal, they do not have to justify their decision or
bear other costs than those corresponding to the costs of returning the products according to article L.221-
23 of the consumer code.

In order to exercise their right of withdrawal, customers must inform the company NATORL of their decision
before the expiry of the 14-day period by sending the following form by e-mail contact or post to the following address: 480 D Impasse du Bac 01300 CHAZEY-BONS.

"For the attention of the company name of the company),
I ... U.S() notifies you() hereby my/our() withdrawal from the contract relating to the sale of the product() below :
Ordered on() / received on ():………………………………………
Name of consumer(s):………………………………..
Address of (consumers):……………………………..
Signature of the consumer(s) (only in the event of notification of this form on
paper) :……………………………………………………………………
Date :……………………………………………………………………….
Signature :………………………………………………………………..
(*) = Strike out the useless mention. »


In accordance with the provisions of article L. 221-28 of the consumer code, the right to
withdrawal cannot be exercised in several cases including the case where the products are personalized
or in respect of the supply of digital content not supplied on a physical medium


As soon as the right of withdrawal is exercised by customers within the limits of the provisions in
strength, society NATORL is required to reimburse customers for all sums paid, including
including delivery costs at the latest within 14 days from the date on which the company
NATORL has been informed of the customers' decision to withdraw.

Article 12 – FORCE MAJEURE

The Parties cannot be held responsible if the non-execution or the delay in the execution
of any of their obligations, as described in this contract arises from a case
force majeure, within the meaning of article 1218 of the Civil Code.
The Party noting the event must immediately inform the other party of its impossibility to perform
performance and justify it to the latter. The suspension of the obligations cannot in any case
be a cause of liability for non-performance of the obligation in question, nor induce the payment
damages or late payment penalties.

Cases of force majeure are all irresistible facts and circumstances, external to the parties,
unforeseeable, unavoidable, and independent of the will of the parties which prevent the normal execution
of the sales contract.
If a case of force majeure arises, or a fortuitous event, the parties then agree together on the
conditions under which the contract may be continued.

Article 13 - GUARANTEES


Our Company NATORL guarantees customers against lack of conformity and against hidden defects in the

The company is the guarantor of all the products and goods of the sales contract.

She ensures that no errors are made on the website or in the products.

Customers thus have the possibility of formulating a request under the legal guarantee of conformity.
provided for in Articles L. 217-4 and following of the Consumer Code.

They may also make a claim under the warranty for defects in the item sold under
articles 1641 and following of the civil code.

If customers implement the legal guarantee of conformity, they have a period of two years to
from the delivery of the property to act.

Thus, within the framework of the legal guarantee of conformity, customers can:

– benefit from a mandatory period of up to two years from the delivery of the product to act
against the seller, the company (company name);

– choose between the repair or the replacement of the good, subject to the conditions of cost which
are provided for by Article L. 217-9 of the Consumer Code;

– customers are also exempted from providing proof of the existence of the lack of conformity
of the product during the two years following the purchase of the good for all products purchased new
and six months for second-hand goods.


The content of the company's website NATORL namely the site stay there
property of the latter.

The company is therefore the sole owner of the intellectual property rights to the content of the website.
Customers undertake not to use the content of the website without the prior written consent of the
Company NATORL.

By agreeing not to use the content of the website, customers undertake not to use any
mention of the site, nor the brand, trade name, logos, designs, etc.
Any unauthorized use is likely to constitute an offense of counterfeiting punishable by


Information collected by the company NATORL benefit from the protection of the computer law and
freedom n°78-17 of January 6, 1978 as well as the general regulation on data protection
applicable since May 25, 2018.

Our Company NATORL collection of personal data on customers in order to be able to carry out the
sale of the products and is in this sense responsible for the processing of said data.

The company guarantees the security of the processing of the information communicated as well as the protection of
customer privacy.

The information collected can be used for commercial prospecting purposes or even
improving the quality of the company's services.

Customers have the possibility of opposing the communication of their data by sending a
mail to the following address: 480 D Impasse du Bac 01300 CHAZEY-BONS.

Customers also have a right of access, opposition, rectification and deletion of
their personal data which they can also exercise by sending a letter to the company whose
the address is given above.

Customers also have the possibility of recovering the data communicated to the company, of
requesting their destruction or passing them on to another company.


If one or more clauses of these general conditions of sale are declared to be
contrary to a mandatory legal provision, the other clauses of these general conditions
of sale nevertheless remain applicable and the sales contract will not be affected.


These T&Cs are written in French.

Also, the general conditions of sale are subject to French law except for mandatory provisions.

Article 18 – DISPUTES

In the event of a dispute that may arise from the contract or the GCS, the parties undertake to seek as a priority
an amicable solution.

Disputes that have not been resolved amicably between the company NATORL and customers will be subject
to the competent courts within the jurisdiction of the Court of Appeal of CHAMBERY.

Customers can also make free use of the mediation service offered by the company.
in accordance with Article L. 612-1 of the Commercial Code.

Our Company NATORL adheres in this sense to the service of the mediator:
Center for Judicial Mediation and Conciliation of Savoy
Lawyer's House
200 avenue Marshal Leclerc
Tel: +04 79 62 74 13